FluxScalper

Support

Help with installing, licensing and using FluxScalper.

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Billing

Receipts, plan changes and cancellations are handled by Paddle. Use the link in your receipt email.

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Ask the community

Members can post in the #Help room from the Discussion widget in the app.

Common questions

The app says my license is in use

A license runs on one PC at a time. If the app closed unexpectedly, just start it again on the same PC — it takes its seat back. If you've moved to a new PC, use the reset option on the license screen; we'll email a code to your billing address.

I didn't get my reset code

Codes go to the email on your subscription. Check spam or junk, wait a minute, and try again. If it still doesn't arrive, email us from that address.

I can't add more tickers

Your plan sets how many tickers you can have, including watchlists. Remove some you no longer watch, or upgrade to Desk (36) or Floor (64+).

Some prices or market chips are blank

Check that your market-data API key is entered in Settings and that your provider plan includes those quotes. Outside market hours the app shows the last saved values.

How do I change my community username?

Usernames are permanent so that others always know who they're talking to. Email us if you have a good reason it needs changing.

The app needs the internet?

Yes. Market data is live, and the license checks in every few minutes. If the connection drops briefly, the app keeps running for a short grace period.

When you email us

Include your Windows version, the FluxScalper version you're running, and what you were doing when the problem happened. If the app showed an error, the log at %LOCALAPPDATA%\FluxScalper\errors.log helps us a lot.